Frequently Asked Questions

How can we help you?

How does the 'Sign me in automatically' work?

The 'Sign me in automatically' is optional, it saves your username and password on your computer and every time you access the page you will be automatically logged in.

What happens if I forget my password?

If you forget your password, please click on the 'Forgot your Password?' link of the front of the directory or on the sponsor login page. The password recovery email will be sent to the email address provided from your Contact Information. The email will contain a link which will redirect the user to the 'Manage Account' section, where the password can be updated.

How can I change my password?

After you are logged in, click on 'Account Settings' link, you will see the 'Current Password' field, type your current password in this field and your new password on the fields 'Password' and 'Retype Password', then hit the submit button.

Am I required to have an account to add items to the site?

Yes. In order to add any item, including Free items, to the directory you must have an account.

How can I sign up for an account?

To sign up as a sponsor you have to become a ARK Member. Please get back with the person who referred you. If you weren't referred and would like more information on you to become a member, please go to

Why am I receiving an 'Account Locked' message?

If you attempt to access your account and type in an incorrect password 5 times the account will lock for 1 hour. This is for security reasons.

How can I advertise here?

To advertise here you must a ARK Member. After you subscribe to our membership you can come back here and add your listing under 'Add Your Listing'. If you weren't referred here and DO NOT have a sponsor (a referral) please go to the Enquire tab at the top of the page and it'll have further instructions on how to become a member.

How do I cancel my membership?

We would hope you would stay and keep your membership, however, if it isn't working out for you, just log into your back office in our Helpdesk and cancel your ARK membership there. Once cancelled, we will make your listing inactive. If you are receiving monthly cash rewards from the United Lifesavers by cancelling you are also cancelling your Rewards Program and will not receive any more cash rewards.

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